Remote Services Information Kiosks


Powering the Future of Remote Information Services


Specialist Apps designs and builds off-grid visitor information kiosks — technology conceived in outback Australia, refined through real-world deployment, and now running day and night across regional Victoria, Queensland, Western Australia, South Australia, New South Wales and New Zealand.

This isn’t a concept pitch — it’s a proven system.

Three Remote Services Kiosks have been running continuously across the Grampians Wimmera Mallee region for well over a year including through the catastrophic bushfires and heatwave that swept regional Victoria in January 2026 — when the kiosks kept working after mobile networks and power failed.

GWM Case Study

99.9%

Uptime

12+

Months Live

10,000+

Visitors Served

3

Sites Deployed


Philosophy Before a Product


The Remote Services Kiosk didn’t begin with a hardware design. It began with a question:

If visitor infrastructure could be redesigned from the ground up, what should it become?

We believe technology should never replace the people who care for extraordinary places. It should quietly support them — reducing operational burden, extending their reach, and freeing rangers and visitor services teams to spend more time doing what only people can do: sharing stories, protecting landscapes, and creating experiences visitors remember.

Visitor infrastructure hasn’t fundamentally changed in decades. Visitor expectations have.

Every engineering decision behind the platform has been guided by eight principles:

  • Infrastructure should inspire — not just answer where the toilets are, but reveal the short walk, the local producer, the story a visitor didn’t know to look for.
  • Infrastructure should be resilient — resilience isn’t a feature we added. It’s the starting point for every design decision.
  • Infrastructure should respect the landscape — fully transportable and relocatable, so nothing permanent is built and nothing is left behind if a site’s needs change.
  • Infrastructure should speak every visitor’s language — natural conversation, not menus, in the visitor’s own words.
  • Infrastructure should manage itself — monitored, updated and maintained remotely, so your team spends time with visitors, not chasing technology.
  • Technology should reduce operational overhead, not add to it — automation handles the routine, so it doesn’t become one more system your team has to babysit.
  • Innovation must be proven — not a prototype or a rendering. The pages that follow show it operating in the field, including through a real emergency.
  • Infrastructure should strengthen communities — every recommendation can support a local business, every story can deepen a connection to Country, every alert can help keep someone safe.

“Technology should quietly work in the background. People should remain at the centre of the visitor experience.”


World-First Technology


Our Remote Services Information Kiosks are the product of several years of real-world iteration: conceived for Exmouth Council in Western Australia’s Ningaloo region, and now in its third generation after 12 months of continuous operation in one of Victoria’s harshest environments.


Every kiosk is powered entirely by its own wind turbine and solar array, backed by a Sodium-ion battery bank built for temperature extremes — no mains power, no trenching, and no ongoing electricity cost. Connectivity comes from Starlink and 4G in parallel, so the kiosk stays online even if one network drops out.


Key Features

  • World-first off-grid power
    integrated wind turbine and solar array, entirely renewable
  • Dual connectivity
    Starlink and 4G running in parallel for redundancy
  • Sodium-ion battery storage
    built to withstand temperature extremes
  • Free public WiFi hotspot
  • Wireless phone charging
    powered by surplus energy
  • CCTV and motion-activated security lighting
  • Relocatable platform
    no fixed civil works required
  • IP55-rated enclosure
    built for coastal salt air, UV and driving rain
  • Wheelchair accessible UI
    with simple, icon-led navigation
  • Real-time emergency, fire danger and weather alerts
    pushed centrally
  • Remote content updates
  • 24/7 device monitoring

Built to Withstand
The Real World

Anyone can promise resilience. Ours has already been tested.


In January 2026, an extreme heatwave and catastrophic fire danger swept regional Victoria — among the most severe conditions since the 2019–20 Black Summer fires. Bushfires broke out across the Grampians (Gariwerd) National Park, and on the same day, Catastrophic Fire Danger ratings closed national parks across the state as a precaution.

Through it, our three Remote Services Kiosks in Dunkeld, Halls Gap and Lake Tyrrell kept running. They don’t depend on mains power or land-based communications — the two things most likely to fail in a genuine emergency. Powered by Sodium-ion batteries and connected via Starlink, they kept displaying real-time CFA fire ratings, Emergency Services alerts and BOM storm warnings, and stayed online as a WiFi hotspot when the surrounding mobile network was down.

99.9%

Uptime

10,000+

Visitors Served

ZERO

Mains Power
or Landlines


For many parts of Australia this resilience isn’t a “nice-to-have” it’s the difference between a visitor being informed — or able to call for help — and being cut off entirely.



Creating seamless experiences

Customisable, Flexible, Adaptable… get in touch to explore ways to leverage this exciting new technology for your applications.






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